Policies & Legal
Delivery & Returns /delivery-returns
Returns policy: Due to the complexities involved with our stock handling, we do not accept returns at this time. In the case of damage to products on arrival, please report this to us as soon as possible with photo evidence and we will make it right. This policy make change in the future as we learn and develop.
Shipping
Royal Mail 2nd as standard (1st as priority); larger items or international may use other carriers to keep costs sensible. UK-made, UK-shipped.
GDPR:
Any personal data will only be used in the interest of completing orders and will not be stored or sold to third parties. New customers will be automatically added to our mailing list, which you can unsubscribe from at any time.
WEBSITE Terms & Conditions /terms
Last updated: 10th December 2025
Welcome to the Lincs Darkside website. By accessing or using this website, you agree to be bound by the following Terms and Conditions. Please do not continue to use our site if you do not agree with any part of these terms.
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1. About Us
This website is operated by Lincs Darkside, located at:
Lincs Dark Side, 24 Roman Way, South Hykeham, Lincoln, Lincolnshire, LN6 9UH
The terms “we”, “us”, and “our” refer to Lincs Darkside.
“You” refers to the user or viewer of this website.
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2. Website Use
Your use of this website is subject to the following conditions:
• The content on this website is for general information only and may change without notice.
• You agree to use this website for lawful purposes only.
• You must not misuse the website by knowingly introducing viruses, malware or harmful code.
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3. Copyright Notice
All content on this website, including text, images, graphics, layout and design, is the copyright of Lincs Darkside unless otherwise stated.
You may:
• Print or download extracts for your personal, non-commercial use.
• Share content with third parties for their personal use, provided you credit the website as the source.
You may not:
• Reproduce, distribute or commercially exploit any content without our written permission.
• Upload, store or share website content on any other website or electronic system without permission.
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4. Accuracy and Liability
We aim to keep all information accurate and up to date, but:
• We make no warranties about the accuracy, completeness, reliability or suitability of website content.
• Your use of any information on this website is at your own risk.
• It is your responsibility to ensure that products or services meet your requirements.
We exclude liability for any inaccuracies or errors to the fullest extent permitted by UK law.
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5. Intellectual Property
All trademarks reproduced on this site that are not owned by or licensed to us are acknowledged on the website.
Unauthorised use may lead to a claim for damages or constitute a criminal offence.
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6. External Links
Our website may contain links to external websites. These links are provided for convenience only.
• We do not endorse these websites.
• We are not responsible for their content, accuracy or availability.
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7. Cookies
This website uses cookies to improve user experience and monitor browsing preferences.
Cookies do not store personal information unless you provide it through forms on the website.
For full details, please refer to our Privacy & Cookie Policy.
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8. Bookings and Payments
Any bookings, purchases or reservations made through our website are subject to their own specific terms, including cancellation policies, payment conditions and availability.
Payments processed online are handled securely through WIX Payments or other PCI-DSS compliant providers.
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9. Governing Law
Your use of this website and any dispute arising from it is governed by the laws of England and Wales. You agree to submit to the exclusive jurisdiction of UK courts.
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10. Contact
If you have any questions about these Terms & Conditions, please contact:
Privacy Policy / privacy
Last updated: 10th December 2025
Lincs Darkside is committed to protecting your privacy. This Privacy & Cookie Policy explains how we collect, store, use and protect your personal information in accordance with UK GDPR and the Data Protection Act 2018.
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1. Who We Are
Lincs Darkside
Lincs Dark Side, 24 Roman Way, South Hykeham, Lincoln, Lincolnshire, LN6 9UH
Email: info@lincsdarkside.co.uk
We are the “data controller” for the purposes of UK data protection law.
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2. What Information We Collect
We may collect and process the following information:
Personal information you provide directly:
• Name
• Email address
• Postal address
• Telephone number
• Payment information (processed securely via WIX Payments; we do NOT store card details)
• Booking, order or enquiry information
• Gift voucher or purchase details
• Communication preferences
Automatically collected information (via WIX):
• IP address
• Browser type
• Device information
• Pages viewed and time spent
• Interaction data such as clicks, scrolls and navigation patterns
This helps us analyse performance and improve the website.
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3. How We Collect Information
We collect data when you:
• Make a booking or purchase
• Submit a contact form
• Subscribe to email updates
• Interact with the website
• Contact us by email or phone
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4. Why We Collect Personal Information
We process your information under the following lawful bases:
• Contract: to complete bookings, purchases and customer requests
• Legal obligation: for financial record-keeping and compliance
• Legitimate interests: to improve the website, prevent fraud and communicate essential updates
• Consent: for marketing emails, only when you actively subscribe
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5. How We Use Your Information
We use your information to:
• Provide and manage bookings, purchases or enquiries
• Deliver customer service and technical support
• Send service-related messages
• Send marketing emails (only if you have opted in)
• Improve website performance and user experience
• Meet legal and regulatory requirements
We do not sell your data or share it with unrelated third parties.
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6. Data Storage and Security
Our website is hosted on the WIX.com platform. WIX stores your data on secure servers behind firewalls.
Payments are processed using PCI-DSS compliant gateways.
We keep personal data only for as long as necessary for the purposes for which it was collected.
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7. When We Share Your Information
We may share data with:
• WIX (website hosting platform)
• Payment processors (e.g., WIX Payments)
• Email marketing tools (if used, such as WIX)
• Analytical and security tools
These providers process data on our behalf under strict contractual and security obligations.
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8. Your Rights Under UK GDPR
You have the right to:
• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent at any time
• Request a copy of your data in a portable format
To exercise these rights, email: info@lincsdarkside.co.uk.
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9. Withdrawing Consent
If you no longer wish us to process your information for marketing or optional data uses, please contact:
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10. Cookies and Tracking Technologies
WIX uses cookies to:
• Provide essential website functionality
• Identify registered users
• Monitor performance and analytics
• Improve user experience
• Maintain security
Managing Cookies
You can manage or withdraw cookie preferences at any time using the Cookie Settings banner or your browser settings.
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11. Policy Updates
We may update this Privacy & Cookie Policy from time to time. Changes take effect immediately when posted on this page.
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12. Contact Us
If you have any questions about how we handle your personal data, please contact:
Cookie Policy / cookies
svSession
Identifies unique visitors and tracks sessions for site performance and security.
2 years
Essential
hs
Ensures website security and prevents cross-site forgery.
Session
Essential
XSRF-TOKEN
Protects against cross-site request forgery (CSRF) attacks.
Session
Essential
bSession
Measures website system performance and stability.
30 minutes
Essential
SSR-caching
Indicates how the website was rendered (server-side or browser-side).
Session
Essential
_wixCIDX
Helps with site stability and system monitoring.
3 months
Essential
_wix_browser_sess
Supports system performance and load balancing.
Session
Essential
consent-policy
Stores the user’s cookie consent preferences.
12 months
Essential
fedops.logger.sessionId
Tracks system events and performance diagnostics.
Session
Essential
wixLanguage
Stores language preference if the site supports multiple languages.
12 months
Functional
TS* (various)
Security cookies used by WIX to protect the website from malicious activity.
Session
Essential
_ga
Tracks how visitors use the website to help us improve performance. (Used only if analytics is enabled.)
Up to 2 years
Analytics
_gid
Tracks page views across sessions. (Used only if analytics is enabled.)
24 hours
Analytics
fedops.logger.defaultOverrides
Tracks performance and behaviour data to improve site reliability.
Session
Analytics
wixRetrievingVisitorId
Helps WIX identify returning visitors for performance purposes.
10 minutes
Analytics
_gcl_au / fbp / fbc
Cookies used for advertising performance measurement (only present if marketing integrations like Facebook Ads or Google Ads are enabled).
3 months
Marketing
Cookie Name
Purpose
Duration
Cookie Type